Business Hours and Holidays

Business Hours

By selecting Business Hours from the left-side administrator navigation menu, you can define business hours for the organization:

Select the Edit pencil icon to define your hours:

Check Active and the Start and End times to set the hours for the day of the week that you want to account for:

 

By doing so, you can account for your defined business hours when defining a task’s timed-based settings (reminders, due dates and task timeouts).

For example, you might not want task reminders to occur during non-working days (Saturday, Sunday).

By selecting the ‘Account for business days’ option under a task’s Reminders and Timeouts option, the task reminders will not trigger during the inactive hours as defined in your Business Hours.

 

 

Note: When you select a timeout setting (for example, 2 days) and check the business hours box, that means it will time out in 48 business hours. If you have 8 hours of business defined in your application that is 6 actual days.

 

Holidays

By selecting Holidays from the left-side administrator navigation menu, you can define holiday schedules for the organization:

 

By doing this, you can account for your defined holiday schedules by country for any task’s timed-based settings (reminders, due dates and task timeouts). 

For example, you might not want task reminders to occur during your holiday season (Winter Break).  The task reminders will not trigger during the inactive hours as defined in your Holiday definitions.

To add Holiday schedules, select Add Holiday:

 

 

You will then be able to make the following definitions:

 

• Provide a Name for your organization holiday.
• Define the Country that this will apply to.  This is required as it will map the holiday setting for any user associated to the country in the user’s profile.
• Define the Start Date and End Date of your holiday.

Once you have added a holiday, you can select the edit icon in your list of holidays to make any necessary changes or delete:

 

NOTE: These values when set are not time zone specific.  They are interpreted per user.  For example, if you...

1. have business hours set to 9am to 5pm M -> F and

2. on a Saturday, a workflow assigns a new task that has settings with a 'this task should be completed in'  setting of 10 minutes under Configuration > Reminders and Timeouts and

3. that task's 'Account for Business Days' setting is on under Configuration > Reminders and Timeouts and

4. it is assigned to a group that contains users with different time zone settings in their profile or individual users that have different time zone settings in their profile then...

...each user will be assigned a task that is due at 9:10 am on Monday according to their user profile's time zone setting.